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Frequently Asked Questions

  • What is your carriage paid order value?

    UK: Orders over £275 exc VAT to be delivered within the UK mainland are carriage free. Below £275 and a shipping fee of £8.50 will be added.

    USA: Any order over $500 is carriage free. A 10% shipping fee will be added to orders below $500.

    EU and ROW: Orders over €350 delivered in Europe are carriage free. Orders under €350 will be charged a shipping fee but will vary depending on where the order is being delivered. For further information contact our helpful customer service team.

  • Can indoor fireworks be shipped overseas? No, I am afraid we cannot send explosive items outside of the mainland UK.
  • Which Trade shows will you be exhibiting at this season? You can see all our trade show dates and stand details here
  • Is it safe to send my card details when ordering online? You can safely enter your credit card number via our secure server, which encrypts all submitted information.
  • Where is my order? On receiving your order, we endeavour to dispatch on the next working day. For further information contact our helpful customer service team.
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